Technical Support Engineer

Pip Innovations is searching for a Technical Support Engineer.

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Would you like to collaborate on cutting-edge and advanced deep learning & AI solutions that do not yet exist? Be part of an innovative and dynamic company which is active in developing high level software for Cutting machines to cut fruit and vegetables? Do you find it challenging to have a pivotal role between teams and form the bridge between customers and internal departments? If so….

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About the position

As a Technical Support Engineer you will work together as a team on the world’s most advanced optical cutting technology and Software with Deep Learning and AI algorithms that helps fruit and vegetable growers and packers worldwide with lightning-fast and highly accurate cutting.

capture each piece of fruit or vegetable. Based on this input, our machines are among others.

Work activities as a Technical Support Engineer:

• You will perform troubleshooting for software, Mechanical and hardware issues both on-site and remotely; 
• You have close contact with customers worldwide, assist with installations and provide training to ensure maximum performance out of their cutting system;
• Based on customer feedback, tests and experiences, you will analyze and communicate with Internal teams to constantly improve the technology;
• Assist in gathering valuable data (logging of produce) that is used by the software, Hardware team to develop and test new algorithms;
• Carry out simple repairs and re-installations on computers, software and components sent to customers from our clients offices;
• Testing (new) features and software releases;
• Help with improving the knowledge database and the CS platform;
• You have an advisory role towards Agents and Customers regarding spare parts and upgrades of existing systems.

What are you going to learn?

PIP Innovations is constantly innovating with the goal of bringing the next level of cutting for their customers. Even faster and more accurate technology. We don’t have limits. That means flexibility in your work, creating new insights and increasing your communication skills. You will work for multiple customer projects, allowing you to discover even more and learn even faster. The company has have fully knowledge of:

• IT, Software, databases;
• Programmable logic control (PLC) – brains of the machine;
• Mechanics and electronics;
• Optics (cameras, lights, filters);
• Produce knowledge fruit & vegetables (seasonality/varieties/shapes, etc.).

Who are you?

We love to meet Technical Support Engineers who are analytical and critical thinkers, resourceful (multiple solutions to a problem) and who are patient and customer-oriented. The person we are searching for is pro-active, likes innovation, variety and challenges and strives for the best results. You have strong communication skills and experience in converting requirements into scopes.

Job requirements

3+ years’ experience providing technical support in a solution-oriented software and/or hardware environment is an advantage we also have the opportunity for Engineers just entering the job market to gain the required work experience in the field;

• Applied Science Bachelor’s degree or a similar field is an advantage;
• Good communication skills in Multiple languages;
• Willingness to travel and work abroad occasionally;
• Willingness to work during weekends or evenings when required;
• Experience in supporting Software is an advantage;
• Experience in repairing electronic circuits is an advantage;
• Technical knowledge on mounting computer systems and experience with Windows. TCP/IP knowledge is an advantage;
• Driver’s license.

Pip Innovations Offers

• An attractive salary based on your experience;
• Direct (fixed) contract!
• Personal end-year bonus;
• 26 vacation days and the possibility of additional vacation days;
• A good pension;
• Flexible work culture with consideration for your personal life. In your team you will make alignments in working hours and between remote and on-site work;
• Courses and certifications opportunities for constant learning and career growth perspective;
• Opportunity to develop within a fast-growing technology company, which is growing;
• A team of young and driven colleagues in a pleasant and informal working atmosphere;
• Friday afternoon drinks and other fun activities.

Over PIP Innovations

PIP Innovations is a Dutch technology company delivering new technologies to the potato, vegetable, and fruit processing industry at large. D-BLADE is designed to perform long hours in the harshest of environments and comes with very low operating and service costs.